Your privacy, safeguarded

To run bike, self-drive car, chauffeur-driven car, bus, truck, packers & movers, luxury, and equipment rental bookings safely, we collect the following from Customers, Vendors/Driver Partners, and visitors to the Platform (“You”).

a. Information you provide

• Identity & contact: full name, phone number, email, photo, and address.
• Government ID / KYC: Aadhaar, Driving Licence, or another government ID, where a booking or vendor onboarding requires it.
• Vendor/driver documents (Vendors only): vehicle Registration Certificate, insurance, PUC certificate, and applicable permits.
• Financial & payment data: bank/UPI details and card details are collected and processed directly by our payment partner; we store the resulting transaction history, not your raw card details.
• Business data (B2B/corporate customers): company name, GST details, and authorised-signatory contact information.

b. Information collected automatically

• Device and app usage data: device type, operating system, IP address, browser type, and crash logs.
• Cookies and analytics tools (see Section 3) that record how the Platform is used.
• Platform navigation: pages viewed, search terms, and referral links, to improve the booking flow.

c. Location & trip tracking

For self-drive and chauffeur-driven bookings, we may collect trip-related location data — pickup/drop coordinates, and live location during an active trip — to support route verification, delay/safety alerts, and dispute resolution. This is collected only for the duration of an active trip and only with the permission you grant on your device; you can withdraw it at any time from your device’s location settings, though this may limit features that depend on it (such as live trip tracking).

• Booking & service fulfilment: confirming bookings, processing payments and refunds, and sharing invoices.
• Communication: sending booking updates, OTPs, and support responses via SMS, WhatsApp, email, or push notification.
• Vendor/driver vetting: verifying documents and monitoring compliance with our onboarding policies.
• Safety & trip monitoring: live tracking during active trips, and responding to delays, breakdowns, or accidents.
• Marketing & personalisation: promotional offers and recommendations, which you can opt out of at any time (see Section 7).
• Security & fraud prevention: detecting suspicious account activity, repeat cancellations, or payment fraud.
• Legal & regulatory compliance: responding to lawful requests from authorities and meeting tax/audit obligations.

We use cookies and analytics tools, including Google Analytics, for session management and to understand how the Platform is used.

You can manage cookies through your browser settings at any time. Disabling non-essential cookies will not affect booking, payment, or security functions, but may reduce how personalised the Platform feels. For a broader opt-out request, write to us at the contact in Section 11.

• Service providers: our payment partner (Razorpay) for processing payments, our messaging provider (WhatsApp Business Cloud API) and SMS/email providers for booking communication, and analytics providers (Google Analytics) for usage insights.
• Hosting & infrastructure: Linode.
• Vendors & drivers: only the booking details needed to fulfil your trip (name, phone number, pickup/drop, and, during an active trip, live location where applicable).
• Legal compliance: when required by law, a government request, or a court order.
• Business transfers: in the event of a merger, acquisition, or sale of assets, with notice to you.

We do not sell your personal data to any third party.

We protect your information with encryption in transit (HTTPS/TLS), access-controlled systems, and periodic reviews of how data is collected and stored. Payment details are handled through our payment partner’s PCI-DSS–compliant systems — we do not store full card numbers ourselves. No system is completely risk-free; we are not liable for a breach caused by a third party’s systems unless it results from our own gross negligence.

We retain personal data for as long as your account remains active on the Platform, with no fixed deletion schedule, except where lost due to a technical or server issue beyond our reasonable control:

We may retain data for longer where required by law, or where it relates to an active dispute or investigation.

• Access: request a copy of your profile or booking history by emailing us.
• Correction: ask us to fix outdated or inaccurate data.
• Withdraw consent: e.g. for location access, by changing your device permissions at any time.
• Deletion: request deletion of your data by emailing us at the contact in Section 11. There is currently no in-app self-service deletion option — every request is handled manually by our team.
• Marketing opt-out: unsubscribe from promotional messages at any time; essential booking and security communication will continue.
• Grievance: raise a concern with our Grievance Officer (see Section 11).

TransRentals is not intended for individuals under the age of 18, and we do not knowingly collect personal data from them without a parent or legal guardian’s consent. If you believe a minor has shared personal data with us without such consent, please contact our Grievance Officer so we can remove it.

This Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. TransRentals currently offers its services within India, and your data is processed and stored in India.

We may update this Policy from time to time to reflect changes in law or in how we handle data. We will update the “Last updated” date above when we do, and call out material changes prominently on this page. Continuing to use TransRentals after an update means you accept the revised Policy.