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The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Transrentals.in and the terms “Visitor” ”User” refer to the users.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, and Terms of Use for access or usage of Transrentals.in website.

Site and Contents

The content of the pages of this website is for your general information and use only. It is subject to change without prior notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Ownership

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Transrentals.in prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

User Content

You are prohibited from posting defamatory, obscene, pornographic, profane, threatening or unlawful material in our forums or our user feedback sections.

Transrentals.in will fully cooperate with any law enforcement authorities or court order requesting or directing Transrentals.in to disclose the identity of anyone posting such materials.

Transrentals.in may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Transrentals.in policies in any way.

Booking can be made online by filling up the booking form provided here. Payment can be made through any of the credit/debit cards listed here. Booking can be made for any person other than cardholder also. For that you need to fill up details of cardholder for payment and details of user for booking. The use of credit card is totally safe, we use PayU payment gateway for payment. PayU has a 128 bits SSL encryption technology compliant solution certified by VeriSign. Your card details are not shared.

Terms Of Services

Vehicle Rental

ROLE OF TransRentals

TransRentals is a Vehicle rental aggregator that only provides a technology platform that connects customers with VehiclesProviders. It doesn’t operate any vehicles or offer the service of transportation to the User. TransRentals also doesn’t act as an agent of any Vehicle Provider in the process of providing the above-mentioned technology platform services.

It is the sole responsibility of the Vehicle Provider to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the Booking. ‘TransRentals’ gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.

The Vehicle details which TransRentals provides are solely dependent on details provided by the provider.

The vehicle type, Condition, Amenities and any other details pertaining to the Vehicle Rental Service are provided by the respective Vehicle Providers and TransRentals has no control over such information provided by the Vehicle Provider.

TransRentals will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Vehicle Operator.

In case of break down or accident of Vehicle where Vehicle Provider has been unable to make alternative arrangements, TransRentals shall provide a proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such an event shall be borne by the Vehicle Provider.

LIMITATION OF LIABILITY OF TransRentals

In its role as a technology platform to facilitate transactions between the Vehicle Provider and the Users, TransRentals shall not be responsible for the operations of the Vehicle Provider including, but not limited to the following:

Timely Arrival Of Vehicle

The conduct of Vehicle Provider’s employees, representatives or agents;

The condition of the Vehicle etc. not being up to the customer’s expectation or as per the description provided by the bus operator;

Cancellation Due to any reasons;

Any act or omission of Vehicle Provider causing an accident, loss of life to the User.

RESPONSIBILITIES OF THE USERS

Users are advised to call the Vehicle Providers after confirming the booking and communicate all the requirements if any.

In the event of any dissatisfaction with any of the services provided by Vehicle Provider or ‘TransRentals’, the matter must be reported directly to Vehicle Provider or TransRentals, in order that appropriate action may be taken to remedy the problem.

Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.

Users Must See the “Terms And Conditions” on the vehicle page before proceeding to make a booking. Same Terms And Conditions Will be Communicated via Mail Too.

CANCELLATION, And Refunds

TransRentals is a Vehicle Rental Aggregator and provides a platform for independent Vehicle Rental Service Providers. As such, there are varying policies according to each service provider. Please read below to see the overarching rules regarding cancellations, and refunds.

 

Refund Policy( Vehicle Rental)

How Are Cancellations Handled?

User Can request cancellation of booking through the TransRentals website using his login details.

As the only deposit amount is taken during booking, the User can request the refund of the deposit amount.

The refund of Deposit amount depends upon the policy of the vehicle provider and according to it, a refund will be Initiated.

 

Do I have to follow TransRentals Unified Cancellation Policy?

Yes. We have formulated our return policy based on customer surveys and research of best practices for our industry. Having a unified refund policy ensures transparency and well-defined guidelines across both Vehicle Providers and Users. Do Note User Can Cancel Vehicle Booking 7 Day’s prior to booking date for getting 100% Return of Deposit Amount.

If you have any further questions or comments, please send an email to support@transrentals.in 

Payments and Security

Transrentals.in ensures that every transaction you conduct with us is in a safe and secure environment. We provide only one payment options:

Payment through Debit cards, Credit cards, Net Banking, Wallets via PayUMoney Payment Gateway

Please keep the details of the card holder name, number, and CVV and expiry date handy to carry out transactions. OAC/IPIN will also be required for credit and debit card transactions.

PayUMoney provides the wallet and payment gateway services are VeriSign Secured and PCI compliant. Transrentals.in does not store any Credit Card, Debit Card Details.