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User FAQs

Why should I make an account with TransRentals?
With the TransRentals account, you can get your own dashboard with all booking related details. You can manage your bookings and make new bookings, check the status and do lots of stuff.
When do I get the booking confirmation and the Vehilce details?
After paying the confirmation amount we will confirm your booking and share all the relevant details with you.
Is the Vehicle is confirmed if I pay directly to driver?
No, You need to pay a pre-defined confirmation amount and only after that your booking will be confirmed.
What is the advance amount?
This is the amount required to make the booking confirmed.
What is included in the fixed daily fare?
The fixed daily fair showed in our site includes Vehicle and Driver with a daily km limit.
What is the difference between toll tax and interstate tax?
Toll tax is charged by NHAI at various toll plazas when you are traveling on national highways and interstate tax is charged by the state for interstate travel.
What are the online payment options?
You can pay using Credit Card/Debit Card/Wallets etc.
Where can I pay remaining amount?
The remaining amount can be paid directly to the driver.
Whom do I call in case of a query or a problem?
You can call our 24/7 support for any kind of issue.
What if the Vehicle is late or does not show up or has a breakdown?
We mostly avoid this type of situation by making prior arrangements and if something un-planned happens we will make alternate arrangements.
How do I cancel my booking?
Depending on the information shared with you at the time of booking, you can cancel the booking.
What happens to the advance amount paid on cancellation of the trip?
Cancellation terms and conditions vary vehicles to vehicles and are shared while making the booking.

Partner FAQs

Who are local partners?
TransRentals provides its platform to service providers so that they can list their services and generate sales.
How can I become partner?
If you provide any service as listed on our website, you are most welcome to be our local partner. Simply register as a partner and we will guide you for further process.
How can I List my services?
After getting registered as a partner, you will be guided for listing your service.
How can I Get Customers?
At TransRentals we generate traffic from various channels and also market the services so that our partners get maximum benefits out of it.
How do I get Paid?
At TransRentals customers don't pay the full amount, they pay the only booking amount as decided by us. The remaining amount is paid directly to the driver or to the partner directly.